Refund Policy

1. General Refund Policy

This Refund Policy outlines the conditions under which you are entitled to a refund when you cancel a tour or when we cancel a tour. By booking a tour with The Portal, you agree to the terms set forth below.

 

  2. Cancellation by You

If you need to cancel your tour booking, the following refund terms apply:

 

-  More than 30 days before departure: 

  - You will receive a full refund minus the non-refundable deposit.

-  30-15 days before departure: 

  - You will receive a refund of 50% of the total tour cost.

-  Less than 15 days before departure: 

  - No refund will be issued.

 

 3. Cancellation by Us

In the event that The Portal cancels the tour due to unforeseen circumstances, you will be entitled to:

 

- A full refund of all payments made for the tour; or

- The option to transfer your booking to another tour of equal value, subject to availability.

 

 4. Processing Refunds

-  Refund Method: Refunds will be issued using the same payment method that was used for the original booking unless otherwise agreed.

-  Processing Time:  Refunds will be processed within [XX] business days from the date of cancellation confirmation.

 

 5. Non-Refundable Deposits

- The initial deposit paid at the time of booking is non-refundable under any circumstances except in the case of tour cancellation by us.

 

 6. Force Majeure

No refunds will be issued for cancellations due to force majeure events, which include but are not limited to natural disasters, war, civil unrest, epidemics, or any other events beyond our control. In such cases, we will make reasonable efforts to offer alternative arrangements or credits for future tours.

 

 7. Changes to Itinerary

-  Changes by You: Any changes requested by you after booking will be subject to availability and may incur additional costs.

-  Changes by Us:  We reserve the right to make minor changes to the itinerary due to unforeseen circumstances without affecting the overall quality of the tour. No refunds will be issued for minor changes.

 

 8. Special Circumstances

- In special cases, at our discretion, we may offer refunds or credits for future tours. Such cases will be evaluated on an individual basis.

 

 9. Travel Insurance

- We strongly recommend that you purchase comprehensive travel insurance that covers cancellations, medical expenses, personal liability, and loss of luggage and personal effects.

 

 10. Contact Us

If you have any questions or need to request a refund, please contact our customer service team at:

 

-  Email:  [Your Business Email]

-  Phone:  +336 56 69 09 03

 

 

 11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

 

 Note:  This Refund Policy is part of our Terms and Conditions. By booking a tour with The Portal, you agree to the terms set out in this policy.