Conquer Your Mountain || October Retreat

Cancellation Policy

1. General Refund Policy This Refund Policy outlines the conditions under which you are entitled to a refund when you cancel a tour or when we cancel a tour. By booking a tour with The Portal, you agree to the terms set forth below. The deposit will be paid to reserve the spot, then remainder will be paid by Wise transfer 1 month before the starting date of the retreat. Deposit is fully refundable within 7 days of making the reservation. 2. Cancellation by You If you need to cancel your tour booking, the following refund terms apply: - More than 30 days before departure: - You will receive a full refund minus the non-refundable deposit. - 30-15 days before departure: - You will receive a refund of 50% of the total tour cost. - Less than 15 days before departure: - No refund will be issued. 3. Cancellation by Us In the event that The Portal cancels the tour due to unforeseen circumstances, you will be entitled to: - A full refund of all payments made for the tour; or - The option to transfer your booking to another tour of equal value, subject to availability. 4. Processing Refunds - Refund Method: Refunds will be issued using the same payment method that was used for the original booking unless otherwise agreed. - Processing Time: Refunds will be processed within 20 business days from the date of cancellation confirmation. 5. Non-Refundable Deposits - The initial deposit paid at the time of booking is non-refundable under any circumstances except in the case of tour cancellation by us. 6. Force Majeure No refunds will be issued for cancellations due to force majeure events, which include but are not limited to natural disasters, war, civil unrest, epidemics, or any other events beyond our control. In such cases, we will make reasonable efforts to offer alternative arrangements or credits for future tours. 7. Changes to Itinerary - Changes by You: Any changes requested by you after booking will be subject to availability and may incur additional costs. - Changes by Us: We reserve the right to make minor changes to the itinerary due to unforeseen circumstances without affecting the overall quality of the tour. No refunds will be issued for minor changes. 8. Special Circumstances - In special cases, at our discretion, we may offer refunds or credits for future tours. Such cases will be evaluated on an individual basis.